RESOLVED: We are experiencing issues with our Customer Support Call Center. Chats are currently closed and longer wait times are expected.

Incident Report for Wix

Postmortem

Reports of issues with calls connecting to our Call Center respresentatives started at roughly 12PM US Central time.

Around the same time, issues starting affecting Chats as well.

Our team pushed out a full fix at 2PM US Central time and our Customer Support Call Center resumed full operations.

Posted Jan 19, 2025 - 20:08 UTC

Resolved

This incident has been resolved.

Posted Jan 19, 2025 - 20:03 UTC

Update

We are continuing to monitor for any further issues.

Posted Jan 19, 2025 - 20:01 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 19, 2025 - 19:59 UTC

Update

We are continuing to work on fixing this issue, thank you for your patience while we resolve this issue.

Posted Jan 19, 2025 - 19:30 UTC

Update

We are continuing to work on fixing this issue, thank you for your patience while we resolve this issue.

Posted Jan 19, 2025 - 19:00 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 19, 2025 - 18:33 UTC

Investigating

We are currently investigating this issue.

Posted Jan 19, 2025 - 18:29 UTC

This incident affected: Customer Care (Help Center, Chatbot).