The site loading issue affecting users in Brazil is now resolved. Sites are now loading normally.
The issue was related to external network conditions with third-party Latin American ISP providers. We have done an extensive investigation and found the issue to be caused by the routing before it reaches Wix.
No further action is required. We will continue monitoring to ensure stability.
Posted Aug 22, 2025 - 04:40 UTC
Update
We’re aware of an issue that appears to manifest on the routing path between a user's Internet Provider and Wix for some users trying to access Wix sites from Brazil.
We have done an extensive investigation and found the issue to be caused by the routing before it reaches Wix.
In case you encounter this issue, please contact your Internet Provider directly and ask them to perform a trace to see where the connection stops and they can address it from there.
As a possible workaround, please attempt to access the site by typing www. or the full domain with https://
Please keep in mind that the workaround does not work for everyone.
Posted Aug 21, 2025 - 22:17 UTC
Identified
We’re aware of an issue that appears to manifest on the routing path between a user's Internet Provider and Wix for some users trying to access Wix sites from Brazil.
In case you encounter this issue, please contact your Internet Provider directly in order for them to take measures on their side.
As a workaround, please attempt toaccess the site by typing www. or the full domain with https://
We are monitoring their progress and will provide an update once we see the issue is resolved.
Posted Aug 21, 2025 - 22:12 UTC
This incident affected: Site Loading (Site Loading).